1. Subject matter and scope
These General Terms and Conditions (hereinafter "T&Cs") apply to all logistics services (storage, order fulfilment, packaging, shipping, returns management and related services) provided by Glis Group (SRL), trading under the « Yaslan » brand (hereinafter "the Service Provider"), to any business client (hereinafter "the Client").
The Service Provider is registered with the Crossroads Bank for Enterprises under company number 1020.922.030, VAT BE1020922030.
Any order for services implies full and unconditional acceptance of these T&Cs, which prevail over any of the Client's purchasing conditions, unless expressly agreed otherwise in writing.
2. Definitions
- Goods : products entrusted by the Client to the Service Provider for storage, fulfilment and/or shipping
- Quote : document detailing the services, rates and conditions, valid for 30 days
- Contract : the whole formed by the signed quote, the rate schedule and these T&Cs
- Cut-off : daily deadline beyond which an order is processed on the next business day
- Carrier : third party responsible for delivering the Goods to the final recipient
3. Formation of contract
The contract is formed upon signature of the quote or upon written confirmation (including by e-mail) from the Client accepting the Service Provider's offer. The signature may be handwritten or electronic.
4. Services
The Service Provider offers, as set out in the quote:
- Storage : receipt, quality check, warehousing and stock-taking of Goods
- Pick & Pack : order preparation, packaging and labelling
- Shipping : handover of parcels to partner Carriers
- Returns : receipt, inspection, restocking or destruction of returned Goods
- Additional services : kitting, customisation, specific labelling, customs documentation management
5. Pricing and invoicing
Rates are set out in the quote or the appended rate schedule. All prices are exclusive of VAT (21% in Belgium) and exclusive of transport costs.
Invoicing is monthly, in arrears. Items billed include, in particular: storage per m³ or per location, fulfilment per order/per line, packaging, pass-through transport costs, additional services.
Invoices are payable within 30 days of the invoice date by bank transfer. Any late payment automatically entails, without prior notice:
- Late-payment interest at the statutory rate applicable to B2B transactions (Act of 2 August 2002)
- A flat-rate recovery fee of 40 € (Art. 6 of the aforementioned Act)
- A contractual penalty of 10% of the amounts due, with a minimum of 75 €
The Service Provider reserves the right to suspend all services, including delivery of stored Goods, in the event of an unpaid invoice not settled within 8 days of a formal notice remaining unanswered.
6. Price revision
Rates may be revised annually, in particular in line with changes in the consumer price index, negotiated transport costs and payroll costs. The Client will be notified in writing at least 30 days before any revision takes effect.
7. Client obligations
The Client undertakes to:
- Supply Goods that comply with applicable law and are properly referenced (SKU, EAN, product data sheet)
- Notify the Service Provider of any hazardous, fragile or specially regulated Goods (perishables, ADR goods, alcohol, etc.)
- Warrant the lawful origin of the Goods and the absence of counterfeit items
- Take out insurance covering the stored Goods (see Art. 11)
- Comply with cut-off deadlines and procedures
- Pay invoices within the agreed timeframes
8. Service Provider obligations
The Service Provider undertakes to:
- Store Goods in a secure warehouse complying with applicable standards
- Prepare and dispatch orders within the agreed timeframes, subject to the Client respecting the cut-off
- Provide real-time tracking via the dashboard
- Provide client support in French and English
The Service Provider is bound by a best-efforts obligation, and not an obligation of result, insofar as final delivery depends on third-party Carriers.
9. Cut-off and dispatch times
Unless otherwise stated in the quote, the daily cut-off is set at 15:00 on business days. Any order validated and paid before this time is dispatched the same day. Orders received after the cut-off are processed on the next business day.
Announced delivery times are indicative and depend on the selected Carrier. No compensation may be claimed from the Service Provider for delays attributable to the Carrier.
10. Receipt and conformity of Goods
Upon receipt, the Service Provider performs a quantitative check and a visual inspection of the outer condition of the packaging. Any anomaly (shortage, apparent breakage, damaged pallet) is notified to the Client within 5 business days, failing which the Goods are deemed conforming in quantity.
The Service Provider does not carry out a detailed qualitative inspection of the contents of sealed cartons, except where a specific service has been ordered and invoiced.
11. Insurance and liability
The Service Provider holds professional civil liability insurance and warehouse keeper's liability insurance. Insurance of stored Goods against the risks of loss, theft and fire is the Client's responsibility; the Client undertakes to take out an adequate policy.
The Service Provider's liability, whatever its cause, is limited to:
- For loss or damage during storage: the ex-tax purchase value of the Goods concerned, capped at 25 €/kg and at the total of services invoiced over the preceding 3 months
- For pick & pack operations: the cost of the service concerned
- For dispatch delays attributable to the Service Provider: the cost of the relevant shipping charges
The Service Provider shall not be liable for indirect damages (loss of revenue, loss of customers, reputational damage, etc.).
12. Force majeure
Neither party shall be held liable for a breach resulting from a force majeure event, including in particular: fire, flood, natural disaster, strike (including by Carriers), pandemic, war, terrorist attack, administrative decision, public infrastructure failure, large-scale cyber-attack.
13. Term and termination
Unless otherwise stated in the quote, the contract is concluded for an indefinite term. Either party may terminate it by giving 3 months' notice, sent by e-mail with acknowledgement of receipt or by registered post.
In the event of a material breach by one party of its obligations, the other party may terminate the contract by operation of law, without compensation, after a formal notice has remained unanswered for 30 days.
Upon termination of the contract, the Client has 30 days to collect the stored Goods, at its own expense. Beyond this period, storage charges increased by 50% will be invoiced and the Service Provider may, after a further formal notice, arrange for the sale or destruction of the Goods at the Client's expense.
14. Confidentiality
Each party undertakes to maintain the confidentiality of the commercial, technical and financial information exchanged in the course of the contract, throughout its duration and for 5 years after its expiry.
15. Personal data
In the course of providing the services, the Service Provider processes personal data on behalf of the Client (in particular the contact details of parcel recipients) acting as a processor within the meaning of the GDPR. The terms of this processing are set out in a data processing agreement (DPA) appended to the quote. For all other matters, see our Privacy Policy.
16. Governing law and jurisdiction
These T&Cs are governed by Belgian law. Any dispute relating to their formation, interpretation or performance falls under the exclusive jurisdiction of the Tribunal de l'entreprise francophone de Bruxelles, notwithstanding multiple defendants or warranty claims.
17. Contact
For any question relating to these T&Cs, please write to contact@yaslan.be.